FAQs

If you can’t find the answer to your question below, a member of our team will be happy to help.

Orders placed by 14:00 will be delivered on the next working day.

Your order will be delivered by an NVS courier.

You will recieve an invoice at the end of each month for orders placed.

You can amend or change your order by contacting us at orders@virbac.co.uk. Please ensure you include your order number in the email.

Please contact our customer service team on orders@virbac.co.uk, stating your order number and item(s) missing.

Yes - please email orders@virbac.co.uk to request a retruns code and arrange a collection with our couriers.

Please ensure you reset your password using the "forgot your password" button above before attempting to log in.

INTRODUCING VETERINARY HPM®

VETERINARY HPM® is a new generation of cat and dog food, specifically developed to provide the closest match to the nutritional needs of your pet carnivore.

The product of expert formulation, VETERINARY HPM® is based on a unique high protein, low carbohydrate formula. This means that it’s lower in starch and carbohydrate and higher in animal protein.

By combining a finely tuned nutritional formula with a range of tailored dietary supplements, we’ve been able to create a complete range of VETERINARY HPM® products.

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I have placed an order - can I add or change something?

I have received my order but there are items missing - what should I do?

Do you accept returns?

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